Question 1

How long will it take to receive my order?

Accepted Answer

Most U.S. orders typically arrive within 3–5 business days. Delivery timing can vary, so you can use Track Order in the site navigation to follow the latest updates for your shipment. Need help with a specific order? Chat with us and we’ll help you out.

Question 2

How to track my order?

Accepted Answer

You can track your order using the order number or tracking number provided in your shipping confirmation email. Select Track to view your order updates. Need a hand? Chat with us and we’ll help point you in the right direction.

Question 3

Do you ship internationally?

Accepted Answer

Urban Flava currently ships only within the United States. We do not offer international shipping at this time.

Question 4

Do you offer free shipping?

Accepted Answer

Yes, Urban Flava offers free U.S. standard shipping on every order with no minimum purchase required.

Question 5

I have a problem with my order.

Accepted Answer

If you have a problem with your order, please contact the Urban Flava team directly at hello@urbanflavacoffeeco.com. They will guide you through the next steps and typically respond within 1–2 business days. Do not share personal information in this chat.

Question 6

Do you offer express or expedited shipping?

Accepted Answer

At this time, Urban Flava does not have an express or expedited shipping option. We never want to promise a faster service that may not be available at checkout. For help with a specific shipping question, reach us at hello@urbanflavacoffeeco.com. Our team typically responds within 1–2 business days.

Question 7

Can I exchange an item?

Accepted Answer

We don’t offer traditional exchanges or ask customers to send coffee back. If you received the wrong item, your order arrived damaged, or something else isn’t right, please contact us at hello@urbanflavacoffeeco.com with your order number and details about the issue. We’ll review what happened and help with the appropriate next step. Please don’t send any product back unless the Urban Flava team specifically asks you to.

Question 8

Can I cancel or change my order?

Accepted Answer

Need to cancel or change your order? Contact the Urban Flava team as soon as possible at hello@urbanflavacoffeeco.com. Cancellation requests must be made within 12 hours of placing your order and are not confirmed until the team responds.For order changes, email hello@urbanflavacoffeeco.com so the team can review what is still possible before fulfillment moves forward. Changes cannot be guaranteed once an order is being processed.They typically respond within 1–2 business days.

Question 9

What is Urban Flava's refund and return policy?

Accepted Answer

Returns and ExchangesBecause coffee and tea are consumable food products, we do not accept physical returns or traditional exchanges for a change of mind, personal taste preference, or an incorrect size or grind selected during checkout.For safety and quality reasons, please do not mail coffee or tea back to us unless the Urban Flava team specifically instructs you to do so.Damaged or Incorrect OrdersIf your order arrives damaged or you receive the wrong product, please contact us as soon as possible and within 7 days of delivery when possible.Include your order number, a description of what happened, and clear photos of the product and shipping package when the issue is visible.We will review the order and determine the appropriate next step. Depending on the circumstances, a replacement or refund may be offered. You do not need to return the coffee or tea unless the Urban Flava team specifically instructs you to do so.Missing or Delivered-But-Not-Received OrdersIf tracking shows your order as delivered but you have not received it, please contact us through our Contact page or chat with us.We will review the available tracking information and determine the appropriate next step. Carrier issues, package theft, and other delivery problems may require additional review. A replacement or refund is not guaranteed until the issue has been reviewed.Incorrect Shipping InformationCustomers are responsible for entering an accurate shipping address during checkout. Contact us as soon as possible if you notice an error.We cannot guarantee that an address can be changed after an order has entered fulfillment. If a new shipment or replacement order is required because incorrect shipping information was entered at checkout, additional costs may apply.Order CancellationsContact us immediately if you need to cancel an order. Cancellation requests must be submitted within 12 hours of order placement.A cancellation is not complete until it has been confirmed by the Urban Flava team. Requests received after the cancellation window or after fulfillment has progressed may not be eligible for cancellation.RefundsApproved refunds are issued to the original payment method. After a refund is processed, your bank or card provider may require additional time for the funds to appear in your account.ContactEmail us at hello@urbanflavacoffeeco.com or chat with us through the website. Please include your order number when contacting us about an existing order so we can review the issue more efficiently.

Question 10

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 11

How can I contact you?

Accepted Answer

You can reach the Urban Flava team anytime at hello@urbanflavacoffeeco.com or chat with us directly on the website. We’re happy to help with questions about products, orders, subscriptions, or anything else you need.

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