Refund policy
Returns and Exchanges
Because coffee and tea are consumable food products, we do not accept physical returns or traditional exchanges for a change of mind, personal taste preference, or an incorrect size or grind selected during checkout.
For safety and quality reasons, please do not mail coffee or tea back to us unless the Urban Flava team specifically instructs you to do so.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us as soon as possible and within 7 days of delivery when possible.
Include your order number, a description of what happened, and clear photos of the product and shipping package when the issue is visible.
We will review the order and determine the appropriate next step. Depending on the circumstances, a replacement or refund may be offered. You do not need to return the coffee or tea unless the Urban Flava team specifically instructs you to do so.
Missing or Delivered-But-Not-Received Orders
If tracking shows your order as delivered but you have not received it, please contact us through our Contact page or chat with us.
We will review the available tracking information and determine the appropriate next step. Carrier issues, package theft, and other delivery problems may require additional review. A replacement or refund is not guaranteed until the issue has been reviewed.
Incorrect Shipping Information
Customers are responsible for entering an accurate shipping address during checkout. Contact us as soon as possible if you notice an error.
We cannot guarantee that an address can be changed after an order has entered fulfillment. If a new shipment or replacement order is required because incorrect shipping information was entered at checkout, additional costs may apply.
Order Cancellations
Contact us immediately if you need to cancel an order. Cancellation requests must be submitted within 12 hours of order placement.
A cancellation is not complete until it has been confirmed by the Urban Flava team. Requests received after the cancellation window or after fulfillment has progressed may not be eligible for cancellation.
Refunds
Approved refunds are issued to the original payment method. After a refund is processed, your bank or card provider may require additional time for the funds to appear in your account.
Contact
Email us at hello@urbanflavacoffeeco.com or chat with us through the website. Please include your order number when contacting us about an existing order so we can review the issue more efficiently.