Frequently Asked Questions
Find answers to the questions we hear most often about ordering, shipping, and our coffee.
Orders & Shipping
Every order is roasted fresh after it's placed. Please allow 1–5 business days for roasting and fulfillment. Once shipped delivery typically takes an additional 1–5 business days within the United States.
Yes. Every order is roasted in small batches after it is placed.
We currently ship throughout the United States.
Yes. You'll receive a shipping confirmation email with tracking information.
Tracking updates sometimes take time. Contact us if delayed.
Coffee
Latin America, Africa, and Asia.
Select your grind at checkout.
Yes, curated selection.
For the freshest flavor store your coffee in an airtight container in a cool dry place. Avoid refrigeration.
Returns & Support
No returns on opened or delivered coffee.
Contact us with order number and photos.
Contact us immediately.
Check with neighbors and carrier then contact us.
General
Yes. Subscriptions are available for both coffee and tea making it easy to keep your favorites on hand. Select the subscription option on the product page and choose the delivery schedule that works best for you.
Contact us for larger orders.
Visit our Contact page.